These pages, both the content and the workings of them, and the online reservation services offered on and booked through this website (the “services”) are the property of and are operated and provided to the public by AirNode Networks Ltd (which from now on will be referred to as “AirNode Networks”, “us”, “we” or “our”), using the trading name, cretebay.com, and are made available through the Internet for your personal and non-remunerative usage only, subject to these terms and conditions laid out below.
1. Our Service Offerings
Through this website, we, AirNode Networks (using the name of cretebay.com as its trading name) with its affiliated service providing partners offer an online platform. Via this platform, reservations can be made for the provision, rental or hire of services. These services include the transportation of passengers on airliners on specific scheduled and/or chartered flights, or the hire of aircraft when you decide on the flight timings to fit with your convenience. They also include the booking of temporary accommodation in private villas, in high quality apartments, or in five or four star hotels and the hire of limousines, cars and yachts which can be booked for short periods during one day or for numerous days or weeks, depending on the type of service, accommodation or usage-type being offered and booked.
By making a reservation or a series of reservations with AirNode Networks, you enter into a direct (legally binding) contractual relationship with us and our affiliated service providing partners. We commit to supplying you with the services you have booked with courtesy and respect for your wishes in a manner that exceeds your expectations.
From the time when you commit to your reservation through making the booking or bookings online, we commit to handling all money matters and the personal data associated with those money matters in as discreet and as tightly encrypted a manner as is humanly and technologically possible. Once you have started your journey with us and with our affiliated service providing partners, we commit to supplying the services which you have booked in as timely, as efficient, and as courteous and as discreet a manner as is possible with zero leakage of information beyond that which is required in order to ensure that your journey is managed as efficiently as can be achieved.
You will receive a confirmation email which we will forward to you within moments of you making your reservation/booking with us. It will be delivered to the email address that you have supplied to us during the course of making your booking with us. It will confirm your booking and the reservations you have made with us and our affiliated service providing partners. If, between the time of your making your booking and the commencement of your journey with us, we learn of anything that may cause a change in your booking, due to force majeure or otherwise and affecting either major or minor matters associated with your booking, we commit to informing you of those changes and to offering you the opportunity to be-book or cancel as you so wish.
We and our service providing partners have ensured and are continually committed to ensuring that the information on this website about the services and accommodation we supply is correct and up to date. In this regard, the service providing partners have access to an extranet / intranet via which they are fully responsible for updating all rates, availability and information about their specific field of supply of services on our website. We commit to full care and attention in these matters.
Our highly trained and dedicated team has many years of experience in maintaining the highest quality of care in our industry. We cannot guarantee, however, that no errors (including manifest, typographical and misprint errors) will occur. We commit to correcting them as soon as they come to our attention. Should there be any interruptions (whether due to any temporary and / or partial) breakdown, repair, upgrade or maintenance of our website or otherwise, (about which we will inform those who have previously visited this website and left their email addresses with us in the case that we have prior knowledge of the need for repair, upgrade or maintenance) we will ensure that they last for as short a period as is technologically and humanly possible. Our recovery protocols will ensure that no inaccurate, misleading or untrue information or non-delivery of information occurs.
Our website services exist for the purpose of making bookings for the services which we offer and supply. For that reason, it is not permitted to re-sell, copy, monitor (e.g. spider, scrape), deep-link, display, use, download or reproduce any content or information, software, products or services accessible on this website for any competitive activity or any commercial purpose other than that for which this website was intended and built.
2. Privacy and cookies
3. Credit / debit cards and / or bank transactions
We treat your credit or debit card details with the utmost care. Our payment gateways are via GoogleWallet and Paypal. In order to safeguard and encrypt your credit / debit card information when in transit to us, we use Secure Socket Layer (SSL) technology for our services, on our servers. Airnode Networks all but eliminates any possibility of fraudulent or unauthorised transactions. Airnode Networks has put these mechanisms in place because they are the most technologically advanced and trustworthy methods to ensure the safety of your transactions with us. We commit to keeping abreast of all such technological advances in encryption and verification methods in the future.
When you book your holiday arrangements with us, you will be giving us permission to receive from your account at that time the full payment for the flights which are attached to your booking.
The flight element of your booking is not refundable. At that point, you will also be giving us permission to take from your account, with the payment for your flights, 50% of the non-flight related components of your booking, covering accommodation and the surface transportation elements. There is also a 1.5% service and administration charge made at the time of the booking on all elements within your reservation. At the time of booking, you are also giving us permission to receive from your account, on the day that corresponds to 10 weeks prior to starting date of your holiday or on the nearest day to that date when bank transactions can be made, the remaining 50% of the payment for the non-flight related components of your booking/s with us.
4. Payment For Bookings and Reservations
At the time of booking, should you be making your booking more than 10 weeks prior to the starting date of your holiday, you will be required to pay a deposit of 50% of the non-flight elements of your booking and the total cost of the flight related elements of your booking/s. In order for you to be sure of having the maximum choice of availability of our service offerings, we strongly recommend that you make your reservations with us at as early a date as is possible. We also strongly recommend that you take out any related insurance and pay all applicable insurance premiums, at the time that you make your reservations with us.
The remaining cost of your booking/reservation for your holiday must be paid no less than ten weeks before departure. This will include any surcharge that may have arisen. In the unlikely event that there are surcharges, we will inform you of them within 24 hours of our being informed of them. In the event that we do not receive this balance in full and on time, due to there being insufficient funds in the account which you used when you paid for the flight elements of your booking and the initial 50% payment for the non-flight elements of your booking, we reserve the right to treat your booking as cancelled by you in which case the cancellation charges set out below under clause 5 will become payable.
When you pay for your holiday by credit / charge card, we reserve the right to levy a 1.5% handling charge for each payment made by these means. Tickets will not be issued until your holiday has been paid for in full.
In the event that you are making your reservation at a time that is less than 10 weeks prior to the commencement of your holiday with cretebay.com and its service providing partners, full payment for all elements, including flights and land or sea-based accommodation and transportation, is required at that time.
We reserve the right to amend the price of unsold accommodation or other related holiday elements at any time and correct errors, in the very unlikely event that they occur, in the prices of confirmed holidays.
Through making a reservation with us, you accept and agree to our cancellation and no-show policy. As mentioned above, the non-refundable flight elements within your booking are to be paid in full at the time of your making a reservation via our payment gateways. You thereby make your initial full payments for your flights and also 50% of the cost of the land-based elements of your booking/s with us plus the 1.5% service and administration charge. The 50% deposit is refundable for cancellations made at least 10 weeks prior to the booked commencement of your usage of our services.
Cancellations must be made in writing. Please note that the 1.5% service and administration charge is non-refundable. Possible fees involved in transferring the money back will be deducted off the 50% initial payment amount. Cancellations made via telephone without a written or email confirmation of that cancellation will not be accepted. To cover the event of the possibility of you being forced, by unforeseen circumstances, to cancel your reservations with us, we strongly recommend that you take out an insurance policy.
Cancellations for accommodation in villas and apartments:
Reservations for accommodation in villas and apartments which are cancelled ten weeks prior to the commencement of your travel or holiday with us will receive a full refund. Possible fees involved in transferring the money back will be deducted off the 50% initial payment amount. This does not include the flight related costs which are non-refundable. Insurance is recommended.
Reservations for accommodation in villas and apartments cancelled from five to ten weeks prior to the start date of your holiday or travel with us will incur a charge of 50% on the 50% of the monies paid when you made your booking, amounting to 25% of the total non-flight element of your booking. Possible fees involved in transferring the money back will be deducted off the 50% initial payment amount. This does not include the flight related costs which are non-refundable. Again, insurance is recommended.
Reservations for accommodation in villas and apartments cancelled less than five weeks and prior to the last 24 hours before the start of check-in for your scheduled flight will incur a 100% charge on the monies paid, amounting to 100% of the total of your booking cost. Yet again, insurance is recommended.
Cancellations of transfer, tour itinerary and excursion services:
Reservations for transfers, tour itineraries and excursions which are cancelled ten weeks prior to the commencement of your travel or holiday with us will receive a full refund. Possible fees involved in transferring the money back will be deducted off the 50% initial payment amount. Insurance is recommended.
Reservations for transfers, tour itineraries and excursions which are cancelled from five to ten weeks prior to the start date of your holiday or travel with us will incur a charge of 50% on the 50% of monies paid when you made your booking, amounting to 25% of the total non-flight element of your booking. Possible fees involved in transforming the money back will be deducted off the 50% intiial payment amount. Insurance is recommended.
Reservations for transfers, tour itineraries and excursions which are cancelled less than five weeks and prior to the last 24 hours before the start of check-in for your scheduled flight will incur a 100% charge on the monies paid, amounting to 100% of the total of your booking cost. Insurance is highly recommended.
Cancellations for accommodation in hotels:
Each of our hotels has cancellation and refund policies which are shown in the relevant section of this website and which are specific to them. The relevant cancellation and refund policies will apply to your booking of their accommodation services through this website. These cancellation and refund policies are an essential part of this statement of our Terms & Conditions.
Cancellations of other travel services (yachts and car hire):
Our service providing partners for car hire or yachting services have cancellation and refund policies which are shown in the relevant section of this website and which are specific to their supply of services. The relevant cancellation and refund policies will apply to your booking of their services through this website. These cancellation and refund policies are an essential part of this statement of our Terms and Conditions.
No shows, i.e. cancellations made within the last twenty four (24) hours prior to the start of check-in for your scheduled or chartered flight or your failure to check in for your scheduled or chartered flight or your associated jet-hire, will incur full charges of the total of your reservation. Insurance is recommended.
If you wish to review, adjust or cancel your reservation, please revert to the confirmation email and follow the instructions therein. Please note that you may be charged for your cancellation in accordance with the above notifications.
6. Obligatory Changes or Cancellation On Our Part and Force Majeure
In the unlikely event that we will have to make any changes to your confirmed travel and accommodation arrangements or to cancel them, we will inform you as soon as we become aware of such need. We start planning arrangements many months in advance. Very occasionally, it may occur that we are obliged to make changes and correct errors on the website and other details both before and after bookings have been confirmed. In the event of minor alterations, we will do our best to notify you before you travel. Should there be a significant change or a cancellation has to be made by us to your reservations with us, we will notify you as soon as possible. You may then: a) accept the changed arrangements; b) accept an offer of an alternative service of comparable standard from us, if available (we will refund any price difference if the alternative is of a lower value); or c) cancel your booking completely, in which case we will refund to you all monies paid by you. We and our service providing partners commit to making no significant changes to your reservation/s with us after the full payment has been made by you 10 weeks prior to the commencement of your travel with us, unless we are compelled to do so by Force Majeure.
For changes and cancellations prior to 10 weeks from the commencement of your travel, we regret that we cannot meet any expenses or losses which you may incur as a result of change or cancellation. Insurance is recommended.
Very rarely, we may be forced by “force majeure” (see below) to change or terminate your arrangements after departure. If this situation does occur, we regret that we will be unable to make any refunds (unless we obtain any from our service providing partners), pay you compensation or meet any costs or expenses you incur as a result.
Except where otherwise expressly stated in these booking conditions, we will not be liable if our contractual obligations to you are affected by any event which we or our service providing partners in question could not, even with all due care, foresee or avoid. These events can include, but are not limited to war, threat of war, civil strife, terrorist activity and its consequences or the threat of such activity, riot, earthquakes, the act of any government or other national or local authority including port authorities, industrial dispute, natural or nuclear disaster, fire, chemical or biological disaster and adverse weather, sea, ice and river conditions and all similar events outside our or our service providing partners’ control.
7. Property Structural and Contents Security / Damage Deposit
On some of the properties, vehicles and yachts which are available to be booked on the cretebay.com website, there is a requirement that a Structural and Contents Security / Damage Deposit should be placed with AirNode Networks Ltd and / or its service providing partners as an assurance that the costs which are incurred by the owners of the facility, be it a property, a vehicle or a yacht, as a result of any damage, caused by guests using those facilities, will be covered.
The damage deposit, if required for a specific facility, be it a property, a vehicle or a yacht, is refunded into your bank account at the end of your stay on the island of Crete, provided that there has been no damages to the facility and its contents during your stay or usage of it – other than normal wear and tear. In the case of damage occurring to the facility, be it a property, a vehicle or a yacht, AirNode Networks Ltd and its service providing partners hereby state that AirNode Networks’ clients are liable for covering the cost of replacing the damaged good(s) and/or financing any damage to the facility and its contents whether or not the security/damage deposit is required for the specific facility, be it a property, a vehicle or a yacht. Should there is a security/damage deposit required and paid in advance, the cost to recover damage(s) may also be deducted off the damage deposit, and the rest will be refunded. In cases where recovery costs for damage exceeds that of the damage deposit, clients agree to pay the excess amount in full by cash. It is highly recommended that an insurance policy is taken out to cover the possible costs of damage occurring during the your stay on Crete as a result of intentional or unintentional action by a member of your party booking a holiday with us.
8. Transfer of Bookings
Should it occur that a member of your party is prevented from travelling or is unable to be a member of your party, that person(s) may transfer their place to someone else, introduced by you and satisfying the conditions applicable to the reservation you have booked, on condition that we are notified not less than 14 days prior to the commencement of your holiday with cretebay.com and on condition that you pay an amendment fee notified to you when you make a request to us for such a transfer of a booking to occur and also on condition that you meet all costs and charges incurred by us and / or incurred or imposed by any of our service providing partners and that the transferee agrees to these booking conditions and all other terms of the contract between us. In this regard, it is important to remember that airlines consider name changes to be cancellations entailing the need for a new booking so there will be charges amounting to the full cost of the transferred flight and a replacement booking of a seat for the transferee on the flight will be imposed in the event of such a transfer.
9. Passports, Visas and Health Requirements
Cretebay.com or the airline will refuse travel if you do not have a valid passport, visa or entry permit. You may not be able to travel if they are damaged or have been tampered with. Passport, visa and health requirements are subject to change and it is your responsibility, in co-ordination with the agency through whom you have booked, to check the up-to-date position in good time before departure. We do not accept any responsibility if you cannot travel, or incur any other loss because you have not complied with any passport, visa, immigration requirements or health formalities. You agree to reimburse us in relation to any fines or other losses which we incur as a result of your failure to comply with any passport, visa, immigration requirements or health formalities. Please see Essential Information under ‘Passport and visa’ for more general information about the passport and visa requirements. Please click here MFA
10. Further correspondence
It is very important that you check your confirmation email, and all other documents you receive from us, immediately on receipt. You must contact us as soon as possible if any information appears to be incorrect as it may not be possible to make changes later and it may harm your rights if we are not notified of any inaccuracies, whether caused by you or us, in any document within a reasonable period of time (taking into account the date of your departure). By completing a booking, you agree to receive (i) a confirmation email, (ii) a further email which we may send you shortly prior to your departure date, giving you information on your destination and providing you with certain information and offers relevant to your booking and destination, and (iii) an email which we may send to you promptly after your holiday inviting you to complete our guest review form. Please see our privacy and cookies policy for more information about how we may contact you.
11. Ranking and guest reviews
The default setting of the ranking of accommodation on our website is ‘Recommended’ (or any similar wording) (the “Default Ranking”). For your convenience we also offer other ways to rank accommodation. Please note that the Default Ranking is created through a fully automatic ranking algorithm) and based on multiple criteria.
The purpose of the completed guest review is to enhance our services and inform future guests travelling with us. It may be (a) uploaded onto the relevant accommodation or service provider’s information page on our website for the sole purpose of informing (future) clients of your opinion of the service (level) and quality of the services that you reserved through us and have had personal experience of, (b) (wholly or partly) used and placed by AirNode Networks at its sole discretion (e.g. for. improvement of our service) on our website or such newsletters, special promotions, apps or other channels owned, hosted, used or controlled by AirNode Networks and our business partners. We reserve the right to adjust, refuse or remove reviews at our sole discretion. The guest review form should be regarded as a survey and may not contain any hyperlinks to social media or other websites. Our guest reviews do not include any (further commercial) offers, invitations, links or hyperlinks, nor other incentives whatsoever.
12. Disclaimer and Miscellaneous
Conditional on the limitations which are laid out in these terms and conditions and to the degree which is permitted by law, we shall only be accountable for direct damages actually suffered, paid out or incurred by you due to an attributable shortcoming in our obligations in respect to our services, up to a total amount of the aggregate cost of your reservation as specified in the confirmation email (whether for one event or a series of connected events).
To the degree permitted by law, neither we nor any of our officers, directors, employees, representatives, subsidiaries, affiliated companies, distributors, affiliate (distribution) partners, licensees, agents or others involved in creating, sponsoring, promoting, or otherwise making available this website and its contents shall be accountable for
(i) any punitive, special, indirect or consequential loss or damages, any loss of production, loss of profit, loss of revenue, loss of contract, loss of or damage to goodwill or reputation, loss of claim,
(ii) any inaccuracy relating to the (descriptive) information (including rates, availability and ratings) of the service offerings as made available on our website,
(iii) the services rendered or the products offered by the service provider.
(iv) any (direct, indirect, consequential or punitive) damages, losses or costs suffered, incurred or paid by you, pursuant to, arising out of or in connection with the use, inability to use or delay of our website, or
(v) for any (personal) injury, death, property damage, or other (direct, indirect, special, consequential or punitive) damages, losses or costs suffered, incurred or paid by you, whether due to (legal) acts, errors, breaches, (gross) negligence, wilful misconduct, omissions, non-performance, security breach, misrepresentations, tort or strict liability by or (wholly or partly) attributable to the service providers (their employees, directors, officers, agents, representatives or affiliated companies), including any (partial) cancellation, overbooking, strike, force majeure or any other event beyond our control.
The software used to create this website and to allow it to function and to be available on the Internet and the intellectual property rights (including the copyrights) pertaining to the contents and information of and material on this website are owned by AirNode Networks.
To the degree permitted by law, these terms and conditions and the provision of our services shall be governed by and construed in accordance with the law of the European Union and any dispute arising out of these general terms and conditions and our services shall be submitted to the competent courts in Greece or a mutually agreed country of the European Union.
The original English version of these terms and conditions may have been translated into other languages. The translated versions are courtesy and office translations only and there are no rights deriving from the translated version. In the event of disputes about the contents or interpretation of these terms and conditions or inconsistency, seeming contradiction or discrepancy between the English version and any other language version of these terms and conditions, the English language version to the extent permitted by law shall apply, prevail and be conclusive.
The English version is available on our website (by selecting the English language) or shall be sent to you upon your written request if needed.
Should any provision of these terms and conditions become invalid, unenforceable or non-binding, you shall remain bound by all other provisions hereof. In such event, such invalid provision shall nonetheless be enforced to the fullest extent permitted by applicable law, and you will at least agree to accept a similar effect as the invalid, unenforceable or non-binding provision, given the contents and purpose of these terms and conditions.
13. About AirNode Networks
All of our services are offered and made available by AirNode Networks Limited, which is a private limited liability company, incorporated under the laws of the United Kingdom and having its offices at Unit/Office 36, 88-90 Hatton Garden, London, EC1N 8PG, U.K. being registered at Companies House under registration number 7562362.
AirNode Networks has its headquarters in London, U.K.